Infinity Consulting started as an Infinity Foundation Service in November 1994 and our experienced consultants have completed over 200 Australian engagements to date in the financial sector and 20 engagements globally.

Infinity is specialised in Enterprise Customer Management [ECM]. Customer Management is key to the success of any modern business and primary source of a solid competitive edge. Customer Management should not only be classified as a pure profit driver, gaining customer loyalty, provide tailored service, quality customer information and differentiation in the market place are imperative drivers for success and are important elements in every company’s long-term customer and business strategy. ECM represents a fundamental shift in the way companies think about their customers and conduct business. 

Our Consultants are highly skilled and experienced communicators as well as excellent executors and our consulting services include strategy, program planning, sourcing, business case and business plan development. We are used to take on challenges and will deploy a solution that delivers built-in best practices specific to your industry. Our clients can always be confident that we have their best interests at heart.

Over 20 international engagements in the Banking, Finance and Insurance Sectors in UK, India and Canada
Practice specialisation is Enterprise Customer Management [ECM]

Signature Engagements for Infinity:

• Contact Centre Strategy
• Retail Channel Alignment
  • New Channels to Market
  • New products to Market

• ICT Strategy and Architecture

And most recently

• Six Sigma team development