Contact Us

 

local team

Residential

Business

Live Chat

Live chat is the best way to get in touch with staff at Infinity. We’re generally online 24/7

Setup a New Service

Place your order online or give us a ring on 13 INFINITY. We handle all orders, easy & complex.

Call Us

13 INFINITY
1 – Sales, 2 – Billing
3 – Support 4 – Orders

Looking to Chat With our Sales Team?

Call: 13 INFINITY (46 34) Option 1

Monday to Friday 7AM to 11PM

Or send an email to sales@infinity.com.au 

Click Here to Chat With Sales

Following Up on a New Order?

Call: 13 INFINITY (46 34) Option 4 

Monday to Sunday 9AM to 6PM

Or send an email to orders@infinity.com.au

Click Here to Chat & Check-Up

Need to Pay a Bill? Have a Billing Question?

Call: 13 INFINITY (46 34) Option 2

Monday to Friday 9AM to 6PM

Or send an email to billing@infinity.com.au

Click Here to Chat About Accounts

Contact our World-Class Technical Support

Call: 13 INFINITY (46 34) Option 3 

Monday to Sunday 7AM to 11PM

Or send an email to support@infinity.com.au

Click Here to Chat With Support

 Popular Topics

Setup Guides

I’m using my own device & i need help to setup my modem. Where can i find a setup guide to assist with my setup? 

View Setup Support Guides

Speed Tests

I’ve just connected with a new plan but the speeds are not what i expected, why is this and how can i fix the problem?

View Speed Test Diagnostic Support

Account Management

Where can i login to my account online so i can manage my services, update my details & add or change my services?

Go To MyInfinity Portal

Important Documents

I want to know where i can read important documents such as Infinity’s complaints resolution policy & critical information summaries…

Business

Upgrading to Fiber from Other nbn™ Types

Infinity can help you upgrade to FTTP (Fibre to the Premise) we work closely with nbn™ to deliver the network across Australia & we can help you upgrade to Fiber!

See More About Upgrading Technology Types

How long does a new connection take?

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How long does it take for my modem to arrive?

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Can i upgrade my plan to another product type?

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Can i add a home phone number to my broadband service?

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Does Infinity have a referral program if i invite my friends & family?

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What is MyAdvantage™ rewards program?

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